Client support
For existing clients who need technical help. Send a request below, or call or text for anything urgent.
How to get help
- Support requestsUse the form on this page, or email [email protected]
- Urgent issuesCall or text (302) 373-1590
- Remote supportMost issues are resolved remotely, which is usually fastest.
- On-site supportAvailable in Delaware, Maryland, and the Philadelphia region when hands-on work is needed.
- HoursRequests are handled during business hours. If an issue is stopping your business from operating, call or text rather than emailing.
What happens next
Send a request
Use the support form on this page, or email the details. Include the information listed below so we can start right away.
We respond
Requests are reviewed in the order of urgency. You'll hear back by email or phone.
We resolve it
Most issues are handled remotely. If hands-on work is needed, we'll arrange an on-site visit.
What to include
- Your name and the best way to reach you
- Which computer, user, or system is affected
- What you were doing when the problem started
- Any error messages, ideally with a screenshot
- Whether anyone else is affected
- How urgent it is for your business