Capabilities and deliverables
- Backup for Microsoft 365 email, OneDrive, SharePoint, and Teams
- Backup for servers and critical computers
- Offsite and tamper-resistant backup copies where appropriate
- Backup monitoring and failure alerts
- Regular test restores
- A disaster recovery plan with clear priorities and steps
- Documentation your team can follow during an outage
How backup and recovery are designed
Scope
Microsoft 365 email, OneDrive, SharePoint, and Teams, along with servers, critical computers, and line-of-business data.
The 3-2-1 approach
At least three copies of important data, on two different types of storage, with one copy kept off-site, and ideally one that can't be altered or deleted.
Recovery objectives
We agree how much data you could afford to lose and how quickly each system needs to be back, and design backups to match.
Monitoring
Backup jobs are checked for failures, and failures are investigated rather than ignored.
Test restores
Files, mailboxes, and systems are restored on a schedule to prove backups work, and the results are recorded.
Disaster recovery runbook
A written, step-by-step plan for restoring operations, including who does what and which systems come back first.